Customer Experience Specialist /Vehicle Handover

Brand : Toyota

Location –Twickenham

£ 30,000 plus commission OTE £35,000

Work Schedule : Tuesday – Saturday (9am – 6.00pm)

We are looking for customer ‘enthusiasts’ to join our busy showroom team to help delight our customers so that they always receive the very best experience when they visit us to collect their new vehicle.

Does this sound like you?

As a person, you are curious, creative, and enthusiastic. You have a customer-centric mindset, strong communication skills, and an emphatic instinct which allows you to understand the needs of people around you. You are full of energy, self-motivated and make things happen. You know when to lean in and how to work with your team to maintain a trusting environment and achieve great things together for our customers.

You may already have retail or hospitality experience or just love looking after customers?

Responsibilities

• Ensuring that we always provide the highest level of customer care and satisfaction, giving the customer the best possible experience but working together as a strong team
• Provide a tailored handover experience for each customer, ensuring customers have had a full introduction to all specifications available within their vehicle
• Educate and inspire customers by answering their questions
• Your communication is key and listening to customers helps you to build rapport and understands fully their complete requirements for all their mobility needs.
• Working with colleagues and other teams across the Centre to provide continuous improvement and a seamless service to ALL our customers
• Provides accurate information at all times for all customers including timely and accurate communications leading up to their vehicle delivery
• Ensures that you maintain a continual dialogue with the customer that’s appropriate to them and in the manner / mechanism that suits them, always ensuring a personal service.

Benefits:

• 30 days annual leave including bank holidays, increasing on tenure
• Loyalty & Long Service Awards
• Private Health Plan (Simply Health)
• Life Insurance (after qualifying period)
• Car Leasing Scheme (after qualifying period)
• Eyecare Vouchers
• Discounts on car purchases / repairs / parts
• Employee Assistance Programme
• Ongoing training, both in-house and with the manufacturer.

Required

• A full UK driving licence.
• Eligibility to work in the UK.
• Flexible to work hours required to carry out the role effectively and travel (to the training sessions)
• Good level of general education At least GCSE English and Maths and ideally A Levels or equivalent qualification
• IT skills, (MS Office 365 including Word, PowerPoint, and Excel) and social media skills.
• Excellent customer service skills and likes to work with people, with a professional, courteous manner.
• Professional, have a smart personal appearance and have high standards of verbal and written communication
• Strong, excellent communication skills and enjoys listening and engaging with other people.
• Able to take initiative and ownership of issues; is proactive, has a ‘can-do’ attitude, but also a team player who is comfortable working with others to help and support them.
• Able to work independently. Able to multi-task and switch quickly between tasks using your strong organisational and prioritisation skills. Willingness to learn and develop and keep up to date with complex information.