Service Advisor

  Isleworth

   Full Time

   Posted 25/06/2026

About this role

Service Advisor

Location –Isleworth
£29,000 basic salary – plus commission
Work Schedule: Monday – Friday: 8.00am – 6.00pm with 1 hour for lunch & 8.00am -1.00pm on a Saturday rota (1 in 3 on a rota basis)

Duties

  • Be a central point of contact for customer care and vehicle lifecycle support, collaborating with sales, parts and technicians to ensure a seamless customer experience is provided
  • Connect with the customer to understand service/repair requirements and guide the customer towards the aftersales package that will best suit their needs
  • Provide accurate and consistent estimates, ensuring the customer is fully aware of likely costs and timescales and manage expectations accordingly
  • Introduce the customer to the appropriate technician to discuss the work being done.
  • Schedule work to meet customer requirements, liaising with technicians and Bodyshop regarding job complexity and parts availability
  • Track and report issues that could affect customer satisfaction or team targets
  • Encourage the sale of Toyota parts and accessories whenever possible, acting on opportunities to sell additional products/services and market current promotions
  • Ensure that opportunities to connect with the customer are not missed by other teams and followed up by relevant specialists.

Personal Skills

  • Extremely organised, with great attention to detail.
  • Flexible, proactive and hard-working
  • Strong people skills – you’re approachable and enjoy assisting colleagues
  • Curious, keen to learn and apply your learning in helping customers and colleagues
  • Thrive in a busy, high-pressure environment

Experience:

  • Good level of general education – at least GCSE English and Maths
  • IT skills (MS Word, PowerPoint and Excel)
  • Previous customer-focused work experience is advantageous; however, no specific industry experience is required
  • Driving Licence (preferred)

What’s on offer/ Benefits

  • Workplace Pension Scheme
  • Cycle to Work Scheme
  • Eyecare Vouchers
  • Loyalty & Long Service Awards
  • Life Insurance
  • Employee Assistance programme
  • Employee Discounts
  • Car Leasing Scheme
  • Training and on-going development with the Award-Winning Toyota Academy
  • Opportunity for career progression

Apply Now

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    About Us

    ✨ At Currie Motors, we are a family-owned, fourth-generation dealership group with over 80 years of automotive excellence and more than 50 years in the UK. As a business that has been passed down through generations, we take pride in our strong reputation for delivering exceptional customer service.

    With a legacy built on trust, innovation, and teamwork, we offer our employees ongoing training, career development opportunities, and a supportive workplace culture. Our diverse team, made up of professionals from various backgrounds, is at the heart of our success.

    If you’re looking to grow your career with a well-established and forward-thinking company, Currie Motors is the place for you! ✨