Junior Warranty Administrator

Location – Isleworth
£28,000 basic salary 
Work Schedule: Monday – Friday: 8.30am – 5.30pm with 1 hour for lunch 

We are looking for a motivated and detail-oriented Junior Warranty Support Administrator to join our Aftersales team.

This role is ideal for someone with some administrative experience within the motor trade, or a similar environment, who is looking to further develop their knowledge of manufacturer warranty processes.

You will play a key role in supporting the accurate and timely submission of warranty claims, ensuring compliance with manufacturer standards.

Personal Skills

• Previous administrative experience within the motor trade or a similar environment

• Some exposure to warranty processes or Aftersales operations is desirable

• Strong attention to detail and accuracy

• Good organisational skills with the ability to manage multiple tasks

• Confident communication skills

• IT literate (Microsoft Office and internal systems)

Key Responsibilities

• Support the processing of warranty claims in line with manufacturer guidelines

• Ensure all claims are submitted with accurate documentation, labour times, and supporting evidence

• Review repair orders and highlight any discrepancies or missing information

• Liaise with technicians and Service Advisors to ensure correct diagnosis and documentation

• Monitor outstanding warranty submissions and follow up where required

• Assist with managing and resubmitting rejected claims

• Maintain accurate records and support reporting requirements

• Provide general administrative support to the Aftersales team

BENEFITS

• 30 days annual leave including bank holidays, increasing on tenure
• Loyalty & Long Service Awards
• Private Health Plan ( Simply Health)
• Life Insurance (after qualifying period)
• Car Leasing Scheme (after qualifying period)
• Eyecare Vouchers
• Discounts on car purchases / repairs / parts
• Employee Assistance Programme
• Ongoing training, both in-house and with the manufacturer