Body shop Manager

Reporting to After-sales Manager

Location: – Isleworth

Salary: Basic £55K per annum plus commission (OTE £60K per annum) and Company vehicle.

Working hours: 8.00am to 6.00pm Monday to Friday

Duties

• In consultation with the After Sales Manager establish and administer operating standards and policies.
• In discussion with the After Sales manager establish daily, weekly, monthly and yearly labor sales figures.
• Carry out quality control.
• Maintain a satisfactory service to retail customers and internal departments, obtaining an acceptable share of the available market.
• Co-ordinate all activities within the Body Repair area to ensure maximum profits are achieved, objectives are met and CRS targets are achieved.
• Ensure that the work carried out by the Bodyshop achieves the required levels of profitability, work quality and customer satisfaction.
• To arrange the flow of work in the most efficient manner; maximize the sale of labour and materials whilst adhering to agreed completion dates.
• Ensure that Bodyshop staff productivity is maintained at 100% with idle time kept to a minimum.

JOB KNOWLEDGE REQUIREMENTS

• Minimum 2-5+ years in the Auto body repair industry, with proven supervisory or management experience.
• Proficiency in Body Management Systems (BMS) like Autoflow and estimating systems like Audatex or Mitchell.
• Exceptional negotiation and customer-facing skills to handle disputes and communicate effectively with insurers and clients.

Benefits

• 30 days holidays (i.e. 22 days including 8 days bank holidays)
• Eyecare Vouchers
• Private Health Plan (Simply Health)
• Cycle to work scheme
• Loyalty & Long Service Awards
• Car Leasing Scheme
• Workplace Pension Scheme
• Discounts on car purchases / repairs / parts
• Ongoing training, both in-house and with the manufacture
• Opportunity for career progression