Service Advisor Apprentice

Brand – Lexus

Location – Twickenham

Salary – £7.55/hr

Duration – 16 months

Work schedule – Monday – Friday – 8am -6pm and Saturday 8am – 1 pm (on rota basis)

Responsibilities

• To ensure that the company’s policies and procedures are adhered to in order to ensure objectives are met.
• Be a central point of contact for customer care and vehicle lifecycle support, collaborating with sales, parts and technicians to ensure a seamless customer experience is provided
• Connect with the customer to understand service/repair requirements and guide the customer towards the aftersales package that will best suit their needs
• Provide accurate and consistent estimates, ensuring the customer is fully aware of likely costs and timescales and manage expectations accordingly.
• Endeavour to gain maximum information from customer relating to personal and vehicle details to assist with company prospecting duties.
• Any other ad hoc duties / projects required by the service reception manager.

Personal Skills

• Good level of general education – at least GCSE English and Maths
• IT skills (MS Word, PowerPoint and Excel)
• Organised, with great attention to detail.
• Flexible, proactive and hard-working
• Good people skills – you’re approachable and team player
• Curious, keen to learn and apply your learning in helping customers and colleagues
• Thrive in a busy, high-pressure environment.

Benefits

• Training and on-going development with the Award-Winning Toyota Academy
• 30 days holiday inc. Bank Holidays (rising on tenure)
• Pension Scheme
• Employee Discounts
• Cycle to work scheme
• Eyecare Vouchers
• Life Insurance
• Employee Assistance Programme